In many ways e-mail has improved communications however I don’t think of it as a rapid form of communication. For some things I prefer face to face communication. E-mail has taken tone and body language out of the equation. I find it much less time consuming to brainstorm with a person/s face to face, email tends to take to much time. This could be however because I like to hash out every thing and dislike typing out my thoughts. Unless we are talking distance than email is the total ticket. That is as long as an instant answer isn't needed.
The library uses email to notify patrons of reserves, due dates and overdue notices. We have Internet computers which patrons often use to email friends and family. I use a email contact list for the bookmobile when the bus is having mechanical problems. Patrons often comment about liking this contact. Reference uses IM as a tool for questions and answers.
I do not use text message or instance messaging for work I find it to distracting. At home I occasionally use instant messaging for a friend that lives out of state. Than it can be fun and appears to cut the distance between friends. It's amazing how many options there are for communication.
I have attended several Webinars. They are great and truly a good way to contact a number of people without the cost of travel and time.
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